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Messaging program

SMS Terms

Take Flight Travel LLC customer service text messages are optional. These terms describe what we send, how you opt in, and how to stop.

Program and message purpose

When you opt in to customer service text messages, Take Flight Travel LLC may text you about your travel package and requests, including: travel package documents and e-signature agreement links; booking assistance and updates on your travel date requests; appointment reminders; account updates; and replies to your customer service questions.

This program does not send promotional or marketing messages. Marketing texts would require your separate, express written consent, which is a different optional choice. An e-signature link is an invitation to review a document; receiving it does not sign that document.

How you opt in

On our trip request forms, tick the optional "Optional service text messages" checkbox. It is unchecked by default and reads:

"By checking this optional box, I agree to receive SMS/MMS text messages from Take Flight Travel LLC at the phone number provided regarding travel package documents, e-signature agreement links, booking assistance, appointment reminders, account updates, and related customer service communications. Message frequency varies with my requests and account activity. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. This choice does not authorize promotional texts or constitute an electronic signature."

When you enroll in a travel package by phone, our agent reads you the same disclosure and records your choice before any text is sent. We record the wording you agreed to and when you agreed.

E-signature-only option

If you prefer, a separate optional checkbox limits texts to links for documents you have requested for electronic signature. It reads: "I agree to receive text messages from Take Flight Travel LLC at the number provided with links to documents I have requested for electronic signature. Message frequency varies with my document requests. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is optional and is not a condition of purchase or service. This choice does not authorize marketing, reminders or completion messages, and does not sign an agreement."

Your choice

Text messages are optional. Consent is not a condition of purchasing any goods or services, and you can leave the boxes unchecked and still submit your travel request or enroll. Providing a phone number or accepting our website policies alone does not authorize text messages.

Frequency and charges

Message frequency varies with your requests and account activity. Message and data rates may apply. Contact your wireless provider for details about your plan. Wireless carriers are not liable for delayed or undelivered messages.

Cancel or get help

Reply STOP to cancel at any time. We will send one message confirming your opt-out, and no further texts from this program unless you opt in again. Reply HELP for help, email CustomerService@TakeFlightTravel.org, or call (866) 684-5514.

Phone number and privacy

Provide a number you own or are authorized to use, and tell us if it changes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates, except service providers that process it solely on our behalf to deliver this messaging program.